Return/Exchange Policy
Inspection and Delivery
All carpets are carefully inspected prior to shipment. Please check your order upon receipt.
For items delivered via our logistics partners, a signature is required at the time of delivery. If you discover any defects, please contact our Customer Care team at +91 7398062289 or customercare@subhrugs.com within 48 hours of receiving your order.
Return Eligibility
Your order will be eligible for return only if there are manufacturing defects that cannot be fixed.
How to Raise a Return Request
- Timing: Submit a return request within 48 hours of receipt.
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Process:
- Contact us at +91 7398062289 or customercare@subhrugs.com.
- Our shipping partner will arrange to pick up the returnable products from you within 48 hours of the request.
- The rug will be picked up from your place at a mutually decided time.
- Inspection: Upon receipt of the returned item, it will undergo a quality check. If the item is damage-free, we will initiate the refund process within 48 hours.
Terms & Conditions
- Return the rug in the same condition in which they were delivered.
- Do not use, wash, alter, tamper with, or soil the rug.
- Damaged rugs are not eligible for return/exchange.
- The rug must have the original packing, labels, and tags intact.
- Altered or illegible serial numbers will result in return rejection.
- Refund or replacement will be initiated once the item passes quality inspection.
- In case of receiving a damaged/defective item, notify us within 48 hours of receipt. You may be asked to share a picture of the rug at customercare@subhrugs.com. We will replace it at no cost after a thorough examination.
Return Process for Carpets and Cushion Covers
- Images: Provide multiple images: one with the product open for damage inspection and another with the product securely packed. This is essential for processing the return.
- Prepaid Order Refund: Processed within 48 hours after the product is picked up.
- COD Order Refund: Processed within 8-10 working days after the product is picked up and upon receiving your bank details. No cash refunds.
For any assistance, please call us at +91 7398062289 or email us at customercare@subhrugs.com.