Shipping Policy

SHIPPING & RETURNS

What are the shipping charges?

We offer free domestic shipping on all items purchased through our website.

When will my order arrive?

  • Carpet Orders: Delivered within 12-15 working days from the date of shipping.
  • Cushion Orders: Delivered within 5-7 working days from the date of shipping.
  • Furniture Orders: Delivered within 15 working days from the date of shipping.

All carpets, cushions, and furniture are thoroughly inspected before dispatch. Our proactive customer care team will reach out to you in case of any delays in the delivery process.

Custom Orders: The delivery timeline for custom rugs depends on the production complexity. Typically, we estimate 1 week per 2 inches of a rug for a 156-knot design.

How will I know whether my order is confirmed?

Once your order is successfully placed, you will receive order confirmation notifications via:

  1. Email
  2. WhatsApp Message

You will also receive a WhatsApp message and email containing the Tracking ID once your order is shipped.

Are there any additional fees?

  • Indian Orders: The price paid at checkout is final, with all taxes included. Express shipping is chargeable at actual rates.
  • International Orders: Shipping fees, import duties, and local taxes apply based on the customs laws of the destination country. International shipping fees are paid at the time of placing the order, while all additional charges are payable to our shipping partners upon delivery.

For more information, please call us at +91 7398062289 or email us at customercare@subhrugs.com