Natural White Wool- Rug

• Vacuum Regularly
• Do Not Wash
• Do not Dry Clean
• Protect from sunlight

What are the shipping charges?

We offer free domestic shipping on all items purchased through our website.

When will my order arrive?

• Carpet Orders: Delivered within 12-15 working days from the date of shipping.
• Cushion Orders: Delivered within 5-7 working days from the date of shipping.
• Furniture Orders: Delivered within 15 working days from the date of shipping.

All carpets, cushions, and furniture are thoroughly inspected before dispatch. Our proactive customer care team will reach out to you in case of any delays in the delivery process.

Custom Orders: The delivery timeline for custom rugs depends on the production complexity. Typically, we estimate 1 week per 2 inches of a rug for a 156-knot design.

How will I know whether my order is confirmed?

Once your order is successfully placed, you will receive order confirmation notifications via:

1. Email
2. WhatsApp Message

You will also receive a WhatsApp message and email containing the Tracking ID once your order is shipped.

Are there any additional fees?

• Indian Orders: The price paid at checkout is final, with all taxes included. Express shipping is chargeable at actual rates.
• International Orders: Shipping fees, import duties, and local taxes apply based on the customs laws of the destination country. International shipping fees are paid at the time of placing the order, while all additional charges are payable to our shipping partners upon delivery.

For more information, please call us at +91 7398062289 or email us at customercare@subhrugs.com

Inspection and Delivery

All carpets are carefully inspected prior to shipment. Please check your order upon receipt.

For items delivered via our logistics partners, a signature is required at the time of delivery. If you discover any defects, please contact our Customer Care team at +91 7398062289 or customercare@subhrugs.com within 48 hours of receiving your order.

Return Eligibility

Your order will be eligible for return only if there are manufacturing defects that cannot be fixed.

How to Raise a Return Request

1. Timing: Submit a return request within 48 hours of receipt.
2. Process:
   • Contact us at +91 7398062289 or customercare@subhrugs.com.
   • Our shipping partner will arrange to pick up the returnable products from you within 48 hours of the request.
   • The rug will be picked up from your place at a mutually decided time.
3. Inspection: Upon receipt of the returned item, it will undergo a quality check. If the item is damage-free, we will initiate the refund process within 48 hours.

Terms & Conditions

• Return the rug in the same condition in which they were delivered.
• Do not use, wash, alter, tamper with, or soil the rug.
• Damaged rugs are not eligible for return/exchange.
• The rug must have the original packing, labels, and tags intact.
• Altered or illegible serial numbers will result in return rejection.
• Refund or replacement will be initiated once the item passes quality inspection.
• In case of receiving a damaged/defective item, notify us within 48 hours of receipt. You may be asked to share a picture of the rug at customercare@subhrugs.com. We will replace it at no cost after a thorough examination.

Return Process for Carpets and Cushion Covers

1. Images: Provide multiple images: one with the product open for damage inspection and another with the product securely packed. This is essential for processing the return.
2. Prepaid Order Refund: Processed within 48 hours after the product is picked up.
3. COD Order Refund: Processed within 8-10 working days after the product is picked up and upon receiving your bank details. No cash refunds.

For any assistance, please call us at +91 7398062289 or email us at customercare@subhrugs.com.

M/S SAKSHI TUFTED CENTRE

• Address: Khetalpur Khamaria Bhadohi 221306, Uttar-pradesh, India
• Email Id: sakshituftedcentre@gmail.com
• Contact No. : +917398062289
• Country of origin : India